betsos Terms & Conditions

1. Acceptance of Terms

By accessing, registering an account, or using any service provided by betsos (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Agreement"), as well as our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any provision of this Agreement, you must immediately discontinue use of the Platform and refrain from creating a betsos account. Continued use of the Platform constitutes acceptance of these terms in their entirety.

betsos is operated under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to maintaining compliance with all applicable laws and regulations governing online gaming in the Republic of the Philippines.

2. Eligibility and Age Requirements

2.1 Legal Eligibility

You warrant and represent that:

• You are at least 21 years old and have the legal capacity to enter into binding contracts under the laws of the Philippines;
• You are a resident of the Philippines or are physically located within the Philippines at the time of accessing the Platform;
• You are not prohibited by any applicable law from participating in online gaming activities;
• All information provided during registration is accurate, complete, and current;
• You are not acting on behalf of a third party or opening an account for another individual.

2.2 Age Verification

betsos reserves the right to request proof of age and identity at any time. Acceptable forms of identification include government-issued IDs such as a Philippine passport, driver's license, or valid national ID card. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension and forfeiture of any pending withdrawals or account balances.

If betsos discovers that an account holder is under the age of 21, the account will be immediately suspended, all gaming activity will be voided, and any deposits will be returned. Winnings accrued during the period of underage play will be forfeited.

3. Account Registration

3.1 One Account Per Player

Each individual is permitted to hold only one (1) betsos account. Creating multiple accounts (commonly referred to as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes a material breach of this Agreement. betsos employs advanced detection systems to identify duplicate accounts based on personal information, device fingerprinting, payment methods, IP addresses, and behavioral patterns.

If betsos determines that a player has opened or operated more than one account, the Platform reserves the right to:

• Immediately suspend or permanently close all associated accounts;
• Void all bets, wagers, and gaming activity conducted across all duplicate accounts;
• Confiscate all winnings, bonuses, and promotional credits;
• Retain deposits as liquidated damages;
• Report the violation to PAGCOR and other relevant regulatory authorities.

3.2 Account Information Accuracy

You are responsible for providing accurate and truthful information during registration and for updating your account details promptly if any information changes. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. betsos is not liable for any issues arising from incorrect, outdated, or false information provided by the account holder.

3.3 Account Ownership

Your betsos account is personal to you and may not be transferred, sold, or otherwise assigned to any other individual or entity. You may not allow any third party to access or use your account credentials. All activity conducted under your account will be deemed to have been authorized by you, and you remain solely responsible for all transactions, bets, and conduct associated with your account.

4. Account Security

4.1 Password and Login Credentials

You are solely responsible for maintaining the confidentiality of your betsos account login credentials, including your username and password. You agree to:

• Choose a strong and unique password that is not used for other online services;
• Enable two-factor authentication (2FA) if available and recommended;
• Never share your login credentials with any third party;
• Immediately notify betsos support if you suspect unauthorized access to your account.

betsos will never ask you to disclose your password via email, SMS, or any other communication channel. Any request for your password should be treated as fraudulent and reported immediately.

4.2 Unauthorized Access

You must notify betsos immediately if you become aware of any unauthorized use of your account or any other breach of security. Until such notification is received, you remain liable for all activity conducted under your account, including any financial losses incurred as a result of unauthorized access.

5. Deposits and Payment Methods

5.1 Accepted Payment Methods

betsos supports multiple payment channels for depositing funds into your account, including but not limited to:

• GCash e-wallet
• Maya (formerly PayMaya) e-wallet
• Bank transfers via BPI, BDO, and UnionBank
• 7-Eleven Cliqq cash-in
• Coins.ph
• USDT TRC20 cryptocurrency

All deposits are processed in Philippine Peso (PHP) unless otherwise specified. Cryptocurrency deposits will be converted to PHP at the prevailing market rate at the time of transaction confirmation.

5.2 Minimum and Maximum Deposit Limits

Minimum deposit amounts vary by payment method but are generally set at PHP 50 to PHP 100. Maximum deposit limits may be imposed based on your payment method, account verification status, and transaction history. You may contact betsos support to request higher deposit limits after completing identity verification.

5.3 Deposits Are Final

Once a deposit has been successfully credited to your betsos account, it is considered final and non-refundable, except in cases of technical error or where required by applicable law. If you deposit funds in error, you must contact betsos support within 24 hours. betsos will review such requests on a case-by-case basis and reserves the right to decline refund requests at its sole discretion.

5.4 Third-Party Payment Accounts

You may only deposit funds using payment accounts registered in your own legal name. Deposits from third-party accounts (e.g., accounts belonging to family members, friends, or business associates) are strictly prohibited. betsos reserves the right to reject deposits from third-party sources and to request additional verification before processing withdrawals.

6. Withdrawals

6.1 Withdrawal Requests

You may request a withdrawal of your available account balance at any time, subject to the terms outlined in this section. Withdrawal requests are processed during betsos business hours and are typically completed within 24 hours for verified accounts using e-wallet methods such as GCash or Maya. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank's processing times.

6.2 Identity Verification for Withdrawals

Before your first withdrawal, betsos requires you to complete identity verification by submitting a valid government-issued ID, proof of address, and, in some cases, a selfie holding your ID. This is a mandatory anti-money laundering (AML) and know-your-customer (KYC) procedure required under Philippine law and PAGCOR regulations.

Withdrawals will not be processed until identity verification is successfully completed. betsos reserves the right to request additional documentation at any time if there are concerns regarding account activity, transaction patterns, or compliance with AML regulations.

6.3 Withdrawal to the Same Payment Method

As a general rule, withdrawals must be processed back to the same payment method used for deposits, to the extent possible. For example, if you deposited funds via GCash, your withdrawal must be returned to the same GCash account. This policy is in place to prevent money laundering and ensure regulatory compliance.

6.4 Minimum Withdrawal Amount

The minimum withdrawal amount is PHP 100 for e-wallet methods and PHP 500 for bank transfers. Withdrawal requests below these thresholds will not be processed.

6.5 Withdrawal Fees

betsos does not charge withdrawal fees for most e-wallet methods (GCash, Maya). However, bank transfer withdrawals may incur a processing fee of PHP 50 to PHP 100, depending on the receiving bank. Cryptocurrency withdrawals may be subject to blockchain network fees, which are deducted from the withdrawal amount.

6.6 Wagering Requirements

Deposits must be wagered at least once (1x turnover requirement) before a withdrawal can be processed. This policy is in place to prevent the Platform from being used for money transfer or money laundering purposes. If you attempt to withdraw funds without meeting the minimum turnover requirement, betsos reserves the right to deduct a processing fee or decline the withdrawal request.

7. Bonuses and Promotions

7.1 Bonus Terms

betsos may offer various bonuses, promotions, free spins, and other incentives from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, eligible games, and expiration dates. These terms will be clearly stated in the promotional material and must be reviewed before opting into any offer.

7.2 Wagering Requirements

Bonus funds are typically subject to wagering requirements (also known as "rollover" or "playthrough" requirements), which specify the number of times the bonus amount must be wagered before winnings can be withdrawn. Wagering requirements vary by promotion but commonly range from 20x to 40x the bonus amount. Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games such as baccarat and blackjack may contribute 10% to 20% or may be excluded entirely.

7.3 Bonus Abuse

betsos has a zero-tolerance policy for bonus abuse. Activities considered bonus abuse include but are not limited to:

• Creating multiple accounts to claim the same bonus multiple times;
• Using VPNs or proxy servers to circumvent geographic or IP-based bonus restrictions;
• Engaging in low-risk betting strategies solely to meet wagering requirements (e.g., betting on both red and black in roulette);
• Colluding with other players to manipulate bonus outcomes;
• Exploiting software errors or bugs to gain an unfair advantage.

If betsos determines that a player has engaged in bonus abuse, the Platform reserves the right to void all bonuses, winnings, and associated bets, suspend or close the account, and withhold any pending withdrawals.

8. Gaming Conduct

8.1 Fair Play

All games offered on the betsos Platform use certified Random Number Generator (RNG) technology, independently audited by recognized testing laboratories. This ensures that game outcomes are entirely random and that no player, employee, or third party can predict or manipulate results. betsos is committed to providing a fair, transparent, and honest gaming environment for all Filipino players.

8.2 Game Malfunctions

In the event of a technical malfunction, software error, or connectivity failure that affects the outcome of a game, betsos reserves the right to void the affected round and return stakes to the player's account. Game outcomes resulting from a verifiable technical error will not be honored. betsos shall not be held liable for any losses arising from game malfunctions beyond the return of the original stake placed during the affected round.

8.3 Disconnections

If your internet connection is interrupted during an active game session, betsos systems will generally complete the round according to the game rules as configured. For live dealer games, the dealer will follow standard protocol regardless of individual player connectivity. betsos is not responsible for losses incurred as a result of disconnections caused by your device, network provider, or third-party infrastructure beyond betsos's direct control.

9. Prohibited Activities

The following activities are strictly prohibited on the betsos Platform. Engaging in any of the following constitutes a material breach of this Agreement and may result in immediate account suspension, forfeiture of funds, and referral to relevant Philippine authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game, place bets, or manipulate outcomes;
• Engaging in or facilitating money laundering or any other financial crime through the Platform;
• Providing false, misleading, or fraudulent personal information during registration or identity verification;
• Accessing the Platform from a jurisdiction where online gambling is prohibited by local law;
• Attempting to hack, reverse-engineer, or interfere with the Platform's software, servers, or security systems;
• Collusion with other players, dealers, or betsos employees to gain an unfair advantage;
• Using VPNs or other technology to disguise your true location or identity for the purpose of circumventing restrictions;
• Sharing login credentials with another person or allowing a third party to operate your account;
• Engaging in any form of chargebacks through your payment provider after a deposit has been successfully credited;
• Posting or transmitting offensive, abusive, or threatening content through any betsos communication channel, including live chat support.

10. Responsible Gaming

betsos is committed to promoting safe and responsible gaming. Gambling is intended as a form of entertainment and should never be pursued as a means of generating income or recovering financial losses.

10.1 Responsible Gaming Tools

betsos provides the following tools to help players maintain control over their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your betsos account;
• Loss Limits: Restrict the amount you can lose within a defined period;
• Session Time Alerts: Receive notifications after a pre-set duration of continuous gaming activity;
• Cool-Down Periods: Temporarily suspend account access for periods ranging from 24 hours to six (6) weeks;
• Self-Exclusion: Request a permanent or long-term exclusion from the Platform. Once activated, self-exclusion cannot be reversed during the exclusion period.

These tools are available free of charge to all registered betsos players. For full details, please visit the Responsible Gaming page. If you or someone you know is experiencing difficulties related to gambling, the National Center for Mental Health (NCMH) crisis hotline is available 24/7 at 1553.

11. Intellectual Property

All content on the betsos Platform, including but not limited to logos, trademarks, graphics, text, software, game content, user interfaces, and audiovisual materials, is the exclusive property of betsos or its licensed content providers and is protected by Philippine intellectual property laws and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from betsos;
• Modify, adapt, translate, or create derivative works based on Platform content;
• Use betsos trademarks, logos, or brand elements in any manner that implies endorsement or affiliation without express written authorization;
• Scrape, extract, or systematically download data from the Platform for commercial or competitive purposes.

12. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, betsos and its officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Platform.

betsos's total cumulative liability to you for any claim arising under or in connection with this Agreement shall not exceed the total amount deposited by you into your betsos account during the thirty (30) day period immediately preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits betsos's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

betsos provides the Platform on an "as is" and "as available" basis. While betsos strives to maintain uninterrupted service, it does not warrant that the Platform will be error-free, secure, or free from interruptions. Planned and unplanned maintenance periods may affect Platform availability without prior notice.

13. Dispute Resolution

13.1 Initial Complaint

If you have a dispute relating to your betsos account, a transaction, a game outcome, or any other matter covered by this Agreement, you must first contact betsos Customer Support via live chat or by emailing [email protected]. Please provide your account username, a detailed description of the dispute, the date and time of the relevant event, and any supporting documentation.

betsos Customer Support will acknowledge your complaint within 24 hours and aim to provide a full resolution within 10 business days. For complex disputes requiring investigation, the resolution period may be extended, and you will be notified of the revised timeline.

13.2 Escalation

If you are not satisfied with the initial resolution provided by betsos Customer Support, you may escalate your complaint to the betsos Compliance Team. Escalated disputes will be reviewed by a senior compliance officer and a final written determination will be provided within 20 business days of escalation.

13.3 Regulatory Recourse

If a dispute remains unresolved after exhausting betsos's internal complaint procedures, you may submit a complaint to the Philippine Amusement and Gaming Corporation (PAGCOR) through its official channels. betsos is committed to cooperating fully with PAGCOR in the investigation and resolution of any player complaints.

13.4 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

14. Termination and Account Closure

14.1 Termination by betsos

betsos reserves the right to suspend or permanently close your account at any time, with or without notice, if betsos reasonably determines that:

• You have violated any provision of this Agreement;
• Your account has been used for fraudulent, money laundering, or other illegal purposes;
• Continued operation of your account poses a regulatory, legal, or financial risk to betsos;
• You have provided false information during registration or verification;
• Your account has been inactive for a continuous period of 12 months or more.

In cases of account closure for material breach, betsos reserves the right to retain the account balance as liquidated damages. In all other cases, the remaining account balance (after deducting any applicable withdrawal fees) will be returned to you using your most recently used payment method.

14.2 Voluntary Account Closure

You may request the closure of your betsos account at any time by contacting Customer Support via live chat. Before closure is finalized, you must withdraw any remaining balance. Accounts with pending bets or active bonuses may not be closed until those activities are completed or the bonuses have expired.

15. Amendments to These Terms

betsos reserves the right to modify, update, or replace any provision of this Agreement at any time. Any material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the betsos Platform following the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the amended terms, you must discontinue use of the Platform and request account closure before the amendments take effect.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the betsos support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the betsos Platform

betsos is committed to responding to all inquiries in a timely and professional manner. For account-specific queries, please have your registered username and a description of your issue ready to ensure the fastest possible resolution.