betsos Privacy Policy

1. Introduction

betsos ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all registered players and visitors who access the betsos online gaming platform at betsos.cam. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.

By creating a betsos account, accessing the Platform, or using any of our services — including sports betting, live casino, slots, bingo, or any other game category — you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and betsos.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, betsos acts as the Personal Information Controller (PIC) with respect to all personal data collected through the Platform. As PIC, betsos determines the purposes and means of processing your personal data and is responsible for ensuring that all data processing activities comply with applicable Philippine privacy laws.

Certain third-party service providers engaged by betsos — such as payment processors, game software providers, and identity verification partners — may act as Personal Information Processors (PIPs) when they process personal data on betsos's behalf and under betsos's instructions. betsos maintains written agreements with all PIPs to ensure your data is handled in accordance with this Privacy Policy and applicable law.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register for a betsos account, complete identity verification, make a transaction, or contact our support team, we collect the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account management, notifications, support
Financial Data	GCash account number, Maya account, bank account details, transaction history	Deposit processing, withdrawal, AML compliance
Verification Documents	Scanned copies of government ID, selfie with ID, proof of address	KYC verification, fraud prevention
Account Credentials	Username, hashed password, security questions	Account access and security

3.2 Information Collected Automatically

When you access and use the betsos Platform, we automatically collect the following technical and behavioral data:

• Device Information: Device type, operating system version, browser type and version, device identifiers;
• Network Information: IP address, approximate geographic location derived from IP, internet service provider;
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform;
• Gaming Activity: Bets placed, game outcomes, wagering history, deposit and withdrawal records, bonus usage;
• Cookie Data: Session cookies, preference cookies, and analytics identifiers as further described in Section 8.

3.3 Sensitive Personal Information

In certain circumstances, betsos may collect information that qualifies as sensitive personal information under the Data Privacy Act of 2012, including government-issued identification numbers (e.g., PhilSys national ID, passport number, driver's license number). Such information is collected solely for the purpose of identity verification and regulatory compliance, and is handled with heightened security controls in accordance with the DPA.

4. How We Collect Your Data

betsos collects personal data through the following channels:

• Account Registration: Information you provide when creating your betsos account;
• Identity Verification: Documents submitted during KYC verification prior to withdrawal processing;
• Transactions: Data generated when you make deposits, withdrawals, or place bets on the Platform;
• Customer Support: Communications you initiate with our support team via live chat or email;
• Platform Interaction: Data collected automatically through cookies, web beacons, and analytics tools as you navigate the Platform;
• Third-Party Sources: Identity verification and fraud prevention data from licensed KYC and AML service providers;
• Payment Processors: Transaction confirmation data from GCash, Maya, BPI, BDO, UnionBank, and other payment partners.

5. How We Use Your Personal Data

betsos processes your personal data for the following specific, legitimate purposes:

5.1 Service Delivery

• Creating, maintaining, and managing your betsos account;
• Processing deposits, withdrawals, and all financial transactions in Philippine Peso;
• Providing access to all games and features on the Platform, including betsos Casino, slots, bingo, WL Live, and Live Game;
• Sending account-related notifications such as transaction confirmations, security alerts, and session summaries.

5.2 Legal and Regulatory Compliance

• Verifying your identity and age (minimum 21 years old) in compliance with PAGCOR regulations and Philippine gaming laws;
• Conducting Anti-Money Laundering (AML) and Know Your Customer (KYC) checks as required by the Anti-Money Laundering Act (AMLA) of the Philippines;
• Maintaining records as required by PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other relevant authorities;
• Responding to lawful requests, subpoenas, and court orders from Philippine government agencies and law enforcement.

5.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity, account takeover attempts, and unauthorized access;
• Monitoring gaming patterns to identify bonus abuse, collusion, or other prohibited activities as defined in the betsos Terms & Conditions;
• Protecting the integrity and security of the Platform and all player accounts.

5.4 Responsible Gaming

• Monitoring gaming behavior to identify signs of problem gambling and trigger responsible gaming interventions;
• Managing deposit limits, loss limits, session timers, cool-down periods, and self-exclusion requests;
• Complying with PAGCOR's responsible gaming requirements and player protection obligations.

5.5 Platform Improvement

• Analyzing usage patterns and player feedback to improve Platform performance, user experience, and game selection;
• Conducting internal research and analytics to understand how Filipino players interact with the Platform.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, betsos processes your personal data on the following legal grounds:

• Consent: Where you have provided explicit consent to data processing, such as during account registration or when opting into marketing communications;
• Contractual Necessity: Where processing is necessary to perform the contract between you and betsos (i.e., the Terms & Conditions governing your use of the Platform);
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and the DPA itself;
• Legitimate Interests: Where processing is necessary for betsos's legitimate interests, including fraud prevention, Platform security, and responsible gaming compliance, provided those interests do not override your fundamental privacy rights.

7. Data Sharing and Disclosure

7.1 Third-Party Service Providers

betsos shares your personal data with carefully selected third-party service providers who assist in operating the Platform. All such providers are contractually bound to process your data only as instructed by betsos and in compliance with the Data Privacy Act of 2012. Categories of third-party processors include:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, UnionBank, Coins.ph, and USDT blockchain networks, for the purpose of processing deposits and withdrawals;
• Identity Verification Providers: Licensed KYC and AML compliance partners who verify government-issued IDs and screen players against relevant watchlists;
• Game Software Providers: Certified game studios (such as Pragmatic Play, Evolution Gaming, and Hacksaw Gaming) whose platforms are integrated into betsos — these providers may receive limited session and game outcome data for technical purposes;
• Cloud and IT Infrastructure: Secure server and data storage providers who host Platform infrastructure;
• Analytics Providers: Web analytics platforms that help betsos understand Platform usage and performance — data shared with analytics providers is aggregated and anonymized wherever possible.

7.2 Regulatory Authorities

betsos may disclose your personal data to Philippine government agencies and regulatory bodies where required by law or where betsos reasonably believes disclosure is necessary to:

• Comply with PAGCOR licensing conditions and reporting obligations;
• Respond to AMLC investigations or Suspicious Transaction Reports (STRs);
• Comply with lawful requests from Philippine law enforcement agencies;
• Fulfill reporting obligations to the National Privacy Commission (NPC);
• Protect the rights, property, or safety of betsos, its players, or the public.

8. Cookies and Tracking Technologies

8.1 Types of Cookies Used

betsos uses cookies and similar tracking technologies on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations;
• Analytics Cookies: Help us understand how players use the Platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and not linked to individual players where possible;
• Security Cookies: Used for fraud detection and session integrity monitoring.

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will impair your ability to log in and use the betsos Platform. Blocking analytics or functional cookies will not prevent you from using the Platform's core features but may affect the personalization of your experience.

9. Data Retention

betsos retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of your account's existence on the Platform;
• Transaction and Gaming Records: Retained for a minimum of five (5) years after the date of the transaction, as required by PAGCOR regulations and the AMLA;
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the last transaction date;
• Customer Support Records: Retained for a minimum of three (3) years from the date of the last interaction;
• Technical Logs and Analytics Data: Retained for up to twelve (12) months, after which they are aggregated or deleted.

When personal data is no longer required, betsos will securely delete or anonymize it in a manner that prevents unauthorized recovery.

10. Data Security Measures

betsos implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the betsos Platform is encrypted using industry-standard SSL/TLS protocols;
• Data-at-Rest Encryption: Personal data stored on betsos servers is encrypted using AES-256 or equivalent standards;
• Access Controls: Personal data is accessible only to betsos personnel and authorized service providers who have a legitimate need to access it for their job functions;
• Two-Factor Authentication (2FA): Available and recommended for all betsos player accounts to protect against unauthorized login;
• Regular Security Audits: betsos systems and data handling practices are subject to regular internal and third-party security reviews;
• Incident Response: betsos maintains a documented data breach response plan in compliance with the NPC's Breach Notification Requirements under the DPA.

11. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by betsos:

Right	Description
Right to Be Informed	You have the right to know how your personal data is collected, used, stored, and shared — which is what this Privacy Policy provides.
Right to Access	You may request a copy of the personal data betsos holds about you, including your account information, transaction history, and gaming records.
Right to Correction	If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object	You may object to the processing of your personal data for purposes not strictly necessary for service delivery or regulatory compliance.
Right to Data Portability	You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
Right to Withdraw Consent	Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the legality of processing carried out prior to withdrawal.
Right to Lodge a Complaint	You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact the betsos Data Privacy Officer by emailing [email protected] with the subject line "Privacy Rights Request." betsos will respond to all verified requests within fifteen (15) working days.

12. Children's Privacy

If you are a parent or guardian and you believe that a minor has registered on the betsos Platform without your knowledge, please contact our support team immediately at [email protected].

13. International Data Transfers

betsos primarily processes and stores personal data on servers located within the Philippines or within jurisdictions that provide an adequate level of data protection. Where it is necessary to transfer personal data to a third party located outside the Philippines — for example, to a game software provider or a global identity verification partner — betsos ensures that such transfers are made in compliance with the Data Privacy Act of 2012 and NPC regulations, including through the use of appropriate contractual safeguards such as Data Processing Agreements that bind the recipient to data protection standards equivalent to those required under Philippine law.

14. Third-Party Platforms and Links

The betsos Platform may contain references or integrations to third-party payment platforms, such as GCash and Maya, or game content from third-party studios. These third-party services operate under their own privacy policies, which are independent of this Privacy Policy. betsos is not responsible for the data practices of third-party services once you leave the betsos Platform or interact directly with a third-party system.

betsos encourages you to review the privacy policies of all third-party services with which you interact in connection with your use of the betsos Platform.

15. Amendments to This Privacy Policy

betsos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. Material changes to this Policy will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the most recent version of the Policy.

Your continued use of the betsos Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you must discontinue use of the Platform and may request account closure in accordance with the betsos Terms & Conditions.

16. Contact Us and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or betsos's handling of your personal data, you may contact us through the following channels:

• Data Privacy Officer Email: [email protected] (subject line: "Privacy Policy Inquiry")
• Live Chat Support: Available 24/7 via the chat widget on the betsos Platform

For complaints that remain unresolved after engaging with betsos directly, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.